Services
On-Call Support
When your company needs support only a few times per
month. Priority Emergency Response, and Remote
Diagnostics capabilities.
LAN/WAN/Wireless Setup
If you need LAN installation or if you are
connecting a WAN , we can get you up and going.
Even if you have a simple wireless network
configuration and setup call the VTech support
experts.
Extended
Emergency Support
It’s 2am and your server goes down who do you call?
With Extended Emergency Support, you pick up the
phone and call VTech support where you will reach an
engineer who can get you back up and running.
VTech support's Extended Emergency Support
plan gives you a variety of options to assist your
company in maintaining your computer networks during
off-business hours.
Website
and E-mail Hosting
VTech support provides clients with the option of
host their website and/or e-mail.
SPAM Filtering
Our SPAM filtering solution provides you with
inbound and outbound virus and spam filtering.
You can rest assured your enterprise mail server
will be fully protected and monitored. Your
protection includes:
- Comprehensive message security to stop spam,
viruses, phishing, denial of service (DoS),
directory harvest attacks (DHA), and other email
attacks.
- Zero-hour anti-virus protection with
multi-layered protection, including heuristic and
signature-based detection.
- Extensive and detailed quarantine summary
reporting to end-users through a convenient web
console.
- Patented real-time, pass-through architecture
ensures that there are no delays, message loss or
disruptions to email service, regardless of how
high spam volumes climb.
- 99.999% availability for message processing
and capacity to handle billions of transactions a
day.
- Policy enforced domain to domain messaging
encryption using standard SSL or TLS protocols.
- SAS 70 Type II certified and WebTrust seal
validates Postini's stringent standards for
physical and operational security, assuring the
safety of your communications.
- Manage communication policies for message
attachments and content.
Corporate
Antivirus
Virus' can be very damaging not only to data loss
but also to bottom line profits. Many
companies purchase antivirus solutions however, few
keep the application up-to-date and ensure the
application is providing the necessary protection.
VTech support, inc. provides your company with a
fully managed corporate antivirus solution.
Remote
Systems Management
We don't have to be on-site to keep an eye on your
systems. We'll know when things are working as they
should, and more importantly when they aren't. This
means we can intervene before a problem with your
system becomes a problem for you and your staff.
Limited
Extended Support
When you're looking for off-hours coverage for a
specific period of time, with a specific area or
level of expertise.
Help-Desk Support
When you're looking for a resource to handle
workstation application support, either locally or
remotely VTech support, inc. can handle all your
help desk requirements.
On-Site
Systems Support
Although VTech support, inc. can remotely monitor
all systems and applicances we regularly schedule
tech's to speak with your employees about any issues
they might be having.
Network
Performance Analysis
We'll take a look at your network, using Network
Analysis tools that can identify bottlenecks, and
other areas affecting your networks' performance,
and we will provide you with recommendations for a
course of action to remedy any problems.
Network
Assessment
We'll take a look at your network to give you a
general sense of it's health, and how it has been
setup. We will provide recommendations on areas for
improvement on issues pertaining to performance,
security, and preventive maintenance.
General IT
Support
When you're looking for a specific Area of Expertise
for hourly support.
