Teaming with
VTech support,
inc. gets your company an entire suite of solutions.
At VTech support, inc. we strive to provide your
organization with the most current solutions available.
In addition to the solutions VTech support, inc. provides, we
also offer our Directors to your organization as virtual
Chief Information Officer (CIO) to assist with IT planning,
development and organization.
We
take responsibility of complete IT management of your
organization using an integrated technology platform
that is being used worldwide by many leading organizations.
We offer proactive management and monitoring, and charge you
a flat fee per month. With our remote capabilities we
are able to solve approximately 95% of the IT related
problems significantly decreasing downtime.
With
VTech support, inc. you get a preventive approach
which includes:
Quick response reducing
IT downtime by over 70%.
Your
company will have full access to highly skilled and
trained professionals. Your
IT infrastructure is supported by a team of highly
specialized and experienced engineers working from our
Network Operations Center (NOC).
One of the most difficult
business aspect for many small to medium sized business is
the cost of IT support. VTech support, inc. provides
lower and predictable IT costs.
A predictable
monthly cost that can be budgeted with no surprises.
VTech support, inc. eliminates the need for your company
to rely on building in-house expertise on IT
infrastructure and security technology since
VTech
support, inc. provides full "in-house" solutions.
VTech support, inc. provides economies of scale
that let small and medium businesses get "Fortune 500
class" IT management and support at an affordable and
predictable cost.
VTech
support, inc. also offers Software as a Service (SaaS) and
Hardware as a Service (HaaS). Software as a Service
means your company never has to worry about outdated
software as we automatically upgrade your software at no
cost to you. In addition, rather than spending a
fortune to replace PC's or servers our Hardware as a Service
program replaces your PC's every 3 years and every 4 years
for servers providing you with the most current hardware
platforms available and best yet everything is included.
Finally,
our prices are some of the best in the industry for
the services we offer to your company. Most IT
consulting companies charge for systems down time whereas
VTech support charges for systems up time ensuring your
equipment is running smoothly.
Desktop and Server
Management Solutions:
Asset
Management
Patch
Management
Spyware
Detection and Removal
Anti-Virus and Anti-Virus Management
Remote
Control and Support
Software
Distribution
Executive Summary Reports
Emergency Response
24/7 Systems Monitoring
E-mail Virus and Spam Filtering
Software As A Service
Hardware As A Service
Predictable Cost
Fortune 500 Class Support
Our Support Plan Solutions:
Description
No Plan
Professional
Premium
Platinum
Hourly On Site Rate
Call for Pricing
Call for Pricing
Call for Pricing
Service Calls Free, Special Projects and Consulting
Call for Pricing
Emergency Response Fee
After hours 1hr min. -weekends 2hr min.
After hours 1hr min. - weekends 2hr
min.
After hours 1hr min. -
weekends 2 hr min.
Included
Emergency Response Time
4-6 hours
2-4 hours
2 hours
Under 2 hours guaranteed
On-site Scheduling of Technician
1-2 days
Next Day
Next Day
Same day
Phone and Remote Support
30 min.
30 min.
30 min.
Includes Unlimited 800 Number Help Desk Calls
24-7 Remote Monitoring and Reporting
NOT Inc.
Included
Included
Included
Executive Summary Monthly Report
NOT Inc.
Included
Included
Included
Virus Software and Definition Updates
NOT Inc.
NOT Inc.
Included
Included
Spyware Software and Monitoring
NOT Inc.
NOT Inc.
Included
Included
Email Virus Security and Spam Filtering
NOT Inc.
NOT Inc.
Included
Included
Quarterly review and planning meeting
NOT Inc.
NOT Inc.
Included
Included
Virtual CIO
NOT Inc.
NOT Inc.
Included
Included
VTech Chat
NOT Inc.
NOT Inc.
Included
Included
Firewall Management
NOT Inc.
NOT Inc.
Included
Included
Adding and removing users
NOT Inc.
NOT Inc.
NOT Inc.
Included
Unlimited software upgrades*
NOT Inc.
NOT Inc.
NOT Inc.
Included
Printer Management (Networked)
NOT Inc.
NOT Inc.
Not Inc.
Included
Exchange Server Management
NOT Inc.
NOT Inc.
Not Inc.
Included
Virus Removal and Cleaning
NOT Inc.
NOT Inc.
Not Inc.
Included
Unlimited Remote Patch Mgmt.
NOT Inc.
NOT Inc.
Not Inc.
Included
Spyware Removal and Cleaning
NOT Inc.
NOT Inc.
Not Inc.
Included
Installation of New Hardware and Software*
NOT Inc.
NOT Inc.
NOT Inc.
Included
Email and Web Hosting
NOT Inc.
NOT Inc.
NOT Inc.
Included
Asset Management
NOT Inc.
NOT Inc.
Not Inc.
Included
Access Your PC Remotely
NOT Inc.
NOT Inc.
Not Inc.
Included
Vendor Liaison*
NOT Inc.
NOT Inc.
NOT Inc.
Included
Software as a Service (SaaS)
NOT Inc.
NOT Inc.
NOT Inc.
Included
Hardware as a Service (HaaS)
NOT Inc.
NOT Inc.
NOT Inc.
Included
Shopping and Ordering Warranty Parts*
NOT Inc.
NOT Inc.
NOT Inc.
Included
100% No-Hassle Guarantee
Included
Included
Included
Included
*Labor only; all hardware and software costs
will be additional.
VTech support, inc. can also
customize a plan that is just right for your company.
Give us a call today at (661) 578-5566 for more information
or to schedule a visit with one of our Solutions
Consultants.
