Estimate Your Monthly IT Support Cost in 60 Seconds Answer a few quick questions to get an instant pricing estimate. No Commitment!
All higher tiers include all features of the previous levels unless otherwise stated.
Perfect for small offices or startups with basic IT needs
Ideal for growing business needing security and more hands-on
management
Designed for business that require fast response and ongoing
optimization
| FEATURE | CORE | FOUNDATION | CORNERSTONE |
|---|---|---|---|
| Information Privacy | |||
| 3rd Party Cybersecurity Audit to Ensure We Remain Secure | |||
| Make Things Right If We Fall Short | |||
| 100% Satisfaction Guarantee | |||
| Meet Service Level Expectations | |||
| Service Phone Calls Always Answered By A Certified Technician | |||
| Try Us Before You Commit | |||
| 30-Day Money-Back Guarantee | |||
| Never Leave A Service Voicemail | |||
| On-Site, On-Time Guarantee | |||
| We Will Buy Out Your Existing Provider's Contract* |
| FEATURE | CORE | FOUNDATION | CORNERSTONE |
|---|---|---|---|
| Remote Support Monday - Friday 7:00 am - 6:00 pm Local Time |
$205 Per Hour 15 Min Minimum |
||
| On-site Support Monday - Friday 7:00 am - 6:00 pm Local Time |
$205 Per Hour 1 Hour Minimum | $205 Per Hour 1 Hour Minimum | |
| After Hours and Weekend Support | On-Site/ Remote: $295 Per Hour 2 Hour Minimum | On-Site/ Remote: $205 Per Hour 2 Hour Minimum | On-Site/ Remote: $205 Per Hour 2 Hour Minimum |
| Holiday Support | On-Site/ Remote: $395 Per Hour 4 Hour Minimum | On-Site/ Remote: $395 Per Hour 2 Hour Minimum | On-Site/ Remote: $395 Per Hour 1 Hour Minimum |
| Emergency Remote Response Time | 2 Hours or Less | 1 Hour or Less | 30 Minutes Or Less |
| Emergency On-Site Response Time | As Available | 2 Hours or Less | 1 Hour or Less |
| Cybersecurity Event | $500 Per Hour | $500 Per Hour | $350 Per Hour |
| Small Projects* | N/A | N/A | |
| Support Hours Bundle | $2,050 | N/A | N/A |
| Dedicated On-Site Resource |
| FEATURE | CORE | FOUNDATION | CORNERSTONE |
|---|---|---|---|
| Weekly Cybersecurity and Tech Tips | |||
| Payment and Invoice Portal | |||
| Self-Service Portal | |||
| Monthly Newsletter | |||
| Monthly Quality Assurance Touchbase Email | |||
| Custom Employee Onboarding and Offboarding Forms | |||
| Strategic Business Reviews | |||
| Dark Web Monitoring Report | |||
| Monthly Executive Summary Report | |||
| Dedicated Account Manager |
| FEATURE | CORE | FOUNDATION | CORNERSTONE |
|---|---|---|---|
| Email Spam Filtering | |||
| White and Blacklist in Spam Filter | |||
| Access Permissions Violation Monitoring | |||
| Suspicious Exposure of Sensitive Information Monitoring | |||
| M365 Suspected Attacks Monitoring | |||
| Mass Data Deletion / Download Monitoring | |||
| M365 User Account Monitoring | |||
| User Management (Remote Support) | |||
| M365 or Google Workspace Support and License Management | |||
| User Training | |||
| M365 or Google Workspace Backup | |||
| Phishing Simulation | |||
| New User Setup* | |||
| User Management (On-Site Support) | |||
| Password Manager | |||
| 2FA / MFA | |||
| Email Encryption |
| FEATURE | CORE | FOUNDATION | CORNERSTONE |
|---|---|---|---|
| Endpoint Detection and Response | |||
| Antivirus | |||
| Ransomware Detection | |||
| 24/7/365 Proactive Management and Alerts | |||
| Scheduled Preventative Maintenance | |||
| Patch Management | |||
| Automatic Escalation and Resolution Alerts | |||
| Firmware Updates | |||
| Service Auto-Healing | |||
| Computer File Backup up to 100GB | |||
| DNS and Web Filtering | |||
| Application Control | |||
| On-Site Support and Fix Computer Issues | |||
| MDR/SOC | |||
| M365 Azure / Intune Support | |||
| Computer Disk Encryption Management | |||
| Custom Alerts | |||
| Data Loss Prevention | |||
| Cyber Attack Remediation | |||
| Automated Software Deployment | |||
| Provision Computer* Labor Only | |||
| Installation of New Software* Labor Only | |||
| On-Site Support and Fix Computer Issues |
| FEATURE | CORE | FOUNDATION | CORNERSTONE |
|---|---|---|---|
| Endpoint Detection and Response | |||
| Antivirus | |||
| Ransomware Detection | |||
| 24/7/365 Proactive Management and Alerts | |||
| Scheduled Preventative Maintenance | |||
| Patch Management | |||
| Automatic Escalation and Resolution Alerts | |||
| Firmware Updates | |||
| Service Auto-Healing | |||
| Server File Backup | |||
| DNS and Web Filtering | |||
| Application Control | |||
| Remote Support and Fix Server Issues | |||
| MDR/SOC | |||
| M365 Azure / Intune Support | |||
| Server Disk Encryption Management | |||
| Custom Alerts | |||
| Data Loss Prevention | |||
| Cyber Attack Remediation | |||
| Automated Software Deployment | |||
| On-Site Support and Fix Server Issues |
| FEATURE | SITE |
|---|---|
| Dark Web Monitoring | |
| Power Management | |
| Network Monitoring and Alerts | |
| Network Management | |
| Annual IT Assessments | |
| Firewall Management | |
| HaaS Firewall with IDS / IPS | |
| Power Management with UPS | |
| Asset Management |
At VTech Support, we believe in complete transparency. Our pricing is straightforward with no hidden fees or surprise charges.
Our services are month-to-month with no long-term commitment required.
Pay a predictable monthly fee based on your selected services.
Easily scale up or down as your business needs change.
