Administrator – Tier 3

We are looking for a skilled Senior Systems/Network administrator with proven experience in a business technology environment. VTech Support is a fast-paced MSP with a diverse clientele set. Working here means exposure to new and challenging problems everyday with a supportive team behind you. We pride ourselves on fostering a friendly environment and investing in the career success of our team members.

Benefits and compensation

This is a fulltime, hourly position with compensation determined on experience and qualifications. Full time employees who have met eligibility requirements have access to health insurance options, including life, dental, and medical--as well as a 401k with 4% match. Additionally, we endeavor to foster a friendly environment focused on collaboration and professional growth: we are proud to offer our employees complimentary access to industry leading training and cost reimbursement for all passed and approved certifications.

Required Qualifications

  • 3-5+ years' experience in computer support and/or a college degree in computer science or a related field
  • Experience at a managed service provider, or business/education IT
  • Demonstrable knowledge of computer technology and networking
  • Microsoft, CompTIA and other industry certifications
  • Experience in remote management/ technology service ticketing

Job Description

  • Maintain appropriate certifications as required and outlined by the team leadership.
  • Maintains and administers computer networks and related computing environments.
  • Performs data backups.
  • Performs disaster recovery operations.
  • Diagnoses, troubleshoots and resolves hardware, software or other network issues.
  • Plans, coordinates and implements network security for hardware and software.
  • Installs software and sets up hardware.
  • Maintains applications and/or virus protection measures.
  • Monitors network performance and makes adjustments, corrections and/or changes as necessary.
  • Works with users via phone, email, and chat to solve problems or make adjustments and/or improvements.
  • Keep detailed, accurate notes on work performed for internal auditing and client information,
  • *The company reserves the right to add or change duties at any time.

The candidate should possess the following:

  • Experience in a mixed technology multi-site and multi-platform environment with experience in personal computing, desktop configuration, virus removal and full breadth of understanding in all desktop support disciplines.
  • In-depth knowledge of Windows Operating systems and Microsoft applications.
  • Familiarity with Apple products and OSX environment major plus
  • Customer focused and team oriented with excellent written and communication skills.
  • Self-motivated and an independent worker and thinker with strong trouble-shooting and analytical skills. Proven ability to prioritize and execute tasks effectively in a fast paced environment.
  • Ability to work on multiple priorities and/or projects simultaneously.
  • Excellent listening, team building and communications skills, both verbal and written.
  • Strong customer relationship skills.
  • Organized, detail oriented and self-motivated.
  • Ability to provide and maintain detailed documentation on each job.
  • Strong computer skills and the ability to effectively communicate through e-mail.
  • Knowledge in advanced networking configurations.
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Willingness to develop professionally.
  • High emphasis on customer service and professional image.
  • Excellent organization skills to be able to carry out assignments with little supervision; Ability to work independently and in a fast-paced environment
  • Excellent time management, organizational and problem-solving skills
  • Can work proactively and collaboratively with entire staff.
  • Strong conflict resolution skills and negotiation skills are essential.
  • The ability to work on multiple, concurrent tasks and adapt to shifting priorities and demands while maintaining a friendly and calm demeanor.