Customer relationship management (CRM) software is essential for every marketing, sales, and customer service department. It allows you to capture your customers’ information and keep a record of their interactions with your business. If you’re new to the concept of CRM, here are some tips and tricks to help you get the most out of it.

You use a computer, smartphone, or tablet -- or all three -- to surf the web. So wouldn’t it be great if you could share the sites that you’re browsing between devices? If you’re using an Android phone and Windows 10, now you can.

According to Gartner, Android operating systems held 81.7 percent of the worldwide smartphone market share in 2016. Windows PCs have a similarly robust 84 percent of the desktop operating system market share worldwide.

More businesses are moving their operations to the cloud, but sadly some applications are getting left behind. Today, customers want to access their desktop software as easily as they can access their G Suite apps from any device. Luckily, Google listened to their customers and developed new features with Citrix.

VoIP (Voice over Internet Protocol) service providers are fully aware of the causes of static, dropped calls, and other problems that occasionally diminish call quality, and may offer higher speed plans as a solution. The same problems may persist and you may end up switching to other providers, but it’s not likely to eliminate the issues.

Pairing your business with the right productivity-enhancing tool is a challenge. Fortunately, you can choose between two popular options: Office 2016 and Office 365. But which is right for you? Here are three main differences that may help you decide.

Microsoft pays more attention to customer feedback than you might think. Many business owners who complained about having to purchase Office 365 and Windows 10 separately are finally getting what they wanted: Microsoft 365.

Microsoft 365 combines Office 365, Windows 10 and Enterprise Mobility + Security into one solution, which will be available in two plans: Microsoft 365 Business and Microsoft 365 Enterprise.

New IT trends are usually equal parts exciting and confusing. Today, that generalization describes blockchain technology perfectly. It’s a complex concept that has the potential to totally revolutionize every industry -- including healthcare. Even if you have no plan to invest in blockchain soon, you need to understand what it is.

You’ve all heard of viruses, spyware, ransomware and trojans. But did you know that they’re all types of malware? They’re all designed to ruin your digital life, but different types of malware put your computer at risk in different ways. Understanding what sets them apart can keep your business guarded.

In yet another sign that Apple computers are no longer being ignored by hackers, a successful piece of Windows-based malware has been rewritten for MacOS. Instead of encrypting data and holding it for ransom, OSX.Dok skips the extortion and simply steals your bank account information.

Employees don’t usually prioritize managing files and photos because they can be tedious and time-consuming. Those who have to deal with a high volume of files and photos across different devices often depend on the auto-sync functions of Google Drive or do manual backups on external drives or SD cards.