What you need to know about VoIP phishing

Scammers have found a way to exploit vulnerabilities in VoIP (Voice over Internet Protocol) via a scam called vishing. This scam works much like any phishing attack: a scammer purports to be a legitimate entity and asks the potential victim to provide sensitive information. Learn how vishers operate. VoIP makes it easy to create fake […]

VoIP call quality issues and how to fix them

With the growing advancements in cloud technology and faster internet speeds, more and more companies are turning to Voice over Internet Protocol (VoIP) for their business communications. But just like with any service, you might run into some issues, particularly with call quality. Here are some of the common problems and how to address them. […]

Unified communications defined

Communications is an integral business component that no enterprise can survive without. At the forefront of modern business communications is the all-in-one, internet-powered communications solution: unified communications. What is unified communications? Unified communications (UC) allows you to manage all your communications as one piece of architecture rather than as several different components patched together. It […]

Your future is with VoIP telephony systems

When it comes to IT, easy set-up, flexibility, and savings are music to the ears of any owner of a small- or mid-sized business (SMB). These are all features that contribute to the success of Voice over Internet Protocol, or VoIP. The technology was built on a strong foundation that has allowed it to move […]

What is VoIP theft of service?

Despite often going undetected, theft of service is the most common type of fraud for phone systems that use the internet to make calls. How does it affect an organization’s VoIP network and how can businesses prevent or minimize the risk of this type of fraud? Let’s take a closer look. What is theft of […]

What you need to know about your VoIP’s QoS

Voice over Internet Protocol (VoIP)  has become a popular communications solution for small- and medium-sized businesses. There are so many providers and services to choose from, but how do you pick the right one? One crucial factor you should look into is a vendor’s Quality of Service, or QoS. What is QoS? VoIP providers and […]

VoIP tips to get ready for the holidays

As a business owner, you know how important it is to attend to your holiday customers. To ensure customer satisfaction, optimize the use of your VoIP system. Here’s how to do just that. Check your VoIP equipment Sometimes, problems with VoIP don’t have anything to do with your service provider or even the underlying servers […]

Mobilize your VoIP

VoIP solutions are a great way to save costs and increase productivity, especially when it comes to remote and mobile workers. With business trends like Bring Your Own Device (BYOD) policies, companies using VoIP in their offices needed to expand their remote communication capabilities in order to hold their own against competitors. But they may […]