Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation.
#1. Improve customer service
One of the most important reasons why businesses should always record their calls, no matter the significance of the call, is to ensure high-quality customer service.
At this year’s South By Southwest (SXSW) conference in Austin, Google created a Google Assistant Fun House to display the many features of its AI assistant platform. Apart from the basic tasks it can perform on a smarthome, Google wanted to flaunt some of its unique uses, including a beer vending system and a sock sorter.
Maximizing your Office 365 investment is easier said than done. Sure, you use Outlook and SharePoint all the time, but there are loads of features you’re probably not using. If you’re looking for ways to make the most out of your Office 365 subscription, you’re in luck because that’s what we’re discussing today.
Keeping up with Windows 10 updates is absolutely critical if you want the latest features and security fixes on your computers. However, the updates can take hours, especially when a major new feature is being released. Fortunately, there are a few things you can do to speed things up.
The Equifax breach in 2017 exposed the personal information of 145.5 million people in the US and some parts of the UK and Canada, but the number of victims keeps increasing. In the beginning of March, the credit-reporting company revealed that more personal information was leaked.
Cellebrite, an Israel-based vendor that works with the U.S. government, has revealed that they've found a way to unlock practically every iPhone available on the market. It appears to be a significant milestone for law enforcement and forensic specialists, yet it’s also a potential privacy issue for Apple customers.
Google recently launched a new feature on Google Drive that will improve collaboration. Users can now use a combination of Microsoft Office and G Suite while working with their teammates and clients. This update allows them to conveniently comment on Office files, images, and PDFs in the ‘Preview’ pane of Drive.
From Samsung to Huawei to HTC, there are plenty of Android smartphones available to consumers and businesses. But the choices get even more confusing as smartphone manufacturers release new models every year. That’s why Google compiled a list of devices to help you choose.
Data security is critical to the healthcare industry. Hospitals and clinics need to ensure medical records are protected at all times to stay HIPAA-compliant. But with Spectre and Meltdown affecting every server, all healthcare providers are at risk of data breach.
Even if you’re aware of virtualized containers, it’s probably difficult to explain how they differ from virtual desktops. Thankfully, all you really need to understand is whether containers are the better option for your business -- and we can answer that in under ten minutes.
