Choosing whether or not to deploy VoIP phone systems is an easy decision. But choosing a system that works for your business can be difficult, with all the products, vendors, features, and data plans available. Oftentimes, however, selecting a VoIP system comes down to calculating the total cost of ownership (TCO).
What is TCO?
The TCO is the overall sum of procuring, deploying, and operating a VoIP system has over its life cycle, which is typically five years.
Microsoft has recently announced new features for Microsoft Teams. These features are expected to bring users greater convenience and improved communication, and ultimately increase its appeal to a wider market.
Cortana Integration
One new feature that Microsoft will bring to Teams is Cortana, Microsoft’s virtual assistant.
Healthcare organizations have always kept the possibility of data breaches in mind, especially since 2017 witnessed the biggest and most expensive data breach to date. To counter this, more businesses have hired certified technicians, but that’s not enough.
Microsoft is working on improvements for Windows 10’s accessibility features, which will be introduced later in the year. Some of these are already available to preview through the Insider Program, but everyone else will have to wait. Here’s what’s coming:
Better Ease of Access settings
Some users rarely tinker with their computer’s accessibility settings because they’re difficult to locate and adjust.
As tax season looms, so do phishing scams. For cybercriminals, this is the ideal time of year to deceive unsuspecting individuals into releasing sensitive private or company information. Businesses must therefore take extra precautions between now and April 17th to avoid hackers from selling your confidential data in the dark web.
Many iPhone users are aware that Apple apps access their device’s data. But this can mean increased security risk, especially if your phone is used for both personal and business reasons. Fortunately, iOS 11 includes privacy controls to limit data access.
Three decades ago, the notion of hiring specialists in information technology was virtually unheard of. Nowadays, the majority of businesses are digitally operated, which means technology specialists are a must, especially given the huge increase in different types of security breaches.
Google has recently released an early preview of Android P, the next major release after Android Oreo. While we still don’t know what sweet treat the update will be named after, software developers have already had the chance to play with some of the features.
Regardless of how complex the technology, hackers always find a way to exploit it. In the past, virtualization was thought to be an extremely secure solution businesses could rely on to improve IT management and save money. But it does have exploitable vulnerabilities.
Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation.
#1. Improve customer service
One of the most important reasons why businesses should always record their calls, no matter the significance of the call, is to ensure high-quality customer service.
